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Terms & Conditions
General
Our services are provided on the basis of the terms and conditions below. These terms and conditions are vetted by Which? Trusted Trader regulations, which we abide by.
Important Information
Name: Mark Trussler trading as Ark Heating Solutions
Business Trading Address: 38 Roxburge Close, Whitehill, Bordon, GU35 9QZ
Telephone: 01420 479702 or 07920 774209
Email: Arkheatingsolutions@aol.co.uk
Website: www.arkheatingsolutions.co.uk
VAT number: 126 1054 53
Business Activities our Services: Plumbing & Heating
Payments accepted by: cash, cheques, BACS
Insurance Details:Insurance Provider: AXA Expiry Date: 9th June 2018
Applicable law:
Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Complaints:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.
We aim to respond within 2 - 14 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are cannot resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer your complaint to them please contact
0333 241 3209
or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership
Regulating body:
Gas Safe Registered No: 300864
General terms and conditions:
A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
Construction Phase Plan (CDM 2015) - CPP:
We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.
Work Guarantees:
All works are guaranteed for 1 year from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer's warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Notice of the Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.
Complete, detach and return the form from the PDF of our terms and conditions below only if you wish to cancel the contract.
Click to download our standard terms and conditions
If you have any specific questions please do call us and ask.
Our services are provided on the basis of the terms and conditions below. These terms and conditions are vetted by Which? Trusted Trader regulations, which we abide by.
Important Information
Name: Mark Trussler trading as Ark Heating Solutions
Business Trading Address: 38 Roxburge Close, Whitehill, Bordon, GU35 9QZ
Telephone: 01420 479702 or 07920 774209
Email: Arkheatingsolutions@aol.co.uk
Website: www.arkheatingsolutions.co.uk
VAT number: 126 1054 53
Business Activities our Services: Plumbing & Heating
Payments accepted by: cash, cheques, BACS
Insurance Details:Insurance Provider: AXA Expiry Date: 9th June 2018
Applicable law:
Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Complaints:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.
We aim to respond within 2 - 14 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are cannot resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer your complaint to them please contact
0333 241 3209
or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership
Regulating body:
Gas Safe Registered No: 300864
General terms and conditions:
A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
Construction Phase Plan (CDM 2015) - CPP:
We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.
Work Guarantees:
All works are guaranteed for 1 year from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer's warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Notice of the Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.
Complete, detach and return the form from the PDF of our terms and conditions below only if you wish to cancel the contract.
Click to download our standard terms and conditions
If you have any specific questions please do call us and ask.
What Our Customers Say About Us
Fitted new Worcester Bosch Combi boiler
"He was conscientious, diligent and tidy. With his great attention to detail he very neatly plumbed in our new combi boiler into a small kitchen cupboard leaving no pipe work or wiring on show... ...I have absolutely no hesitation in recommending Mark and will use him again."
- Customer in Bordon
Rewire of bodged boiler installation
"ARK were professional, helpful and what is most important, I now know this man can be trusted to do a top quality job without taking the mickey. He charged me what he said he would when I first spoke to him on the phone. He could have spun it out a bit more and charged a bit more but he didn't. I cannot recommend this provider highly enough. 10000% use him again!!!!"
- Customer in Liphook