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Privacy Policy
Our contact details
Name: Ark Home Care Ltd
Address: 38 Roxburghe Close, Whitehill, Hants. GU35 9QZ
Phone Number: phone07920 774 209
E-mail: mark@arkhomecareltd.com
We are also brokers for Kanda Finance and their privacy policy will apply to all applications, for further detaisl please read their applicable policy here: https://www.getkanda.com/privacy-policy
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Contact details inc. name, address, mobile and email if provided
- Finance info to comply with FSA
- Google website user stats
- Boiler details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
- Kanda Finance when performing any credit check may pass relevant financial information related to your application to us.
- Our trade boides may legally request customer data to carry out periodic compliance checks
We use the information that you have given us in order to provide you with a safe and legally compliant service.
We may share this information with Kanda Finance as required.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest
You are able to remove your consent at any time. You can do this by contacting us at the details provied above. We may be legally obliged to retain specific data to ensure we are able to fulfil our financial, regulatory or legal duties.
Name: Ark Home Care Ltd
Address: 38 Roxburghe Close, Whitehill, Hants. GU35 9QZ
Phone Number: phone07920 774 209
E-mail: mark@arkhomecareltd.com
We are also brokers for Kanda Finance and their privacy policy will apply to all applications, for further detaisl please read their applicable policy here: https://www.getkanda.com/privacy-policy
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Contact details inc. name, address, mobile and email if provided
- Finance info to comply with FSA
- Google website user stats
- Boiler details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
- Kanda Finance when performing any credit check may pass relevant financial information related to your application to us.
- Our trade boides may legally request customer data to carry out periodic compliance checks
We use the information that you have given us in order to provide you with a safe and legally compliant service.
We may share this information with Kanda Finance as required.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest
You are able to remove your consent at any time. You can do this by contacting us at the details provied above. We may be legally obliged to retain specific data to ensure we are able to fulfil our financial, regulatory or legal duties.
How we store your personal information
Your information is securely stored.
We keep any data related to our sergvivces as outlined above as well as any login information abd ther user metrics on our website for 12 months from the date of last contact. We will then dispose of your information by deleting your account data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights.
If you make a request, we have one month to respond to you.
Please contact us at the details given at the top of this policy if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the details given at the top of this policy
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Your information is securely stored.
We keep any data related to our sergvivces as outlined above as well as any login information abd ther user metrics on our website for 12 months from the date of last contact. We will then dispose of your information by deleting your account data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights.
If you make a request, we have one month to respond to you.
Please contact us at the details given at the top of this policy if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the details given at the top of this policy
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
What Our Customers Say About Us
Fitted new Worcester Bosch Combi boiler
"He was conscientious, diligent and tidy. With his great attention to detail he very neatly plumbed in our new combi boiler into a small kitchen cupboard leaving no pipe work or wiring on show... ...I have absolutely no hesitation in recommending Mark and will use him again."
- Customer in Bordon
Rewire of bodged boiler installation
"ARK were professional, helpful and what is most important, I now know this man can be trusted to do a top quality job without taking the mickey. He charged me what he said he would when I first spoke to him on the phone. He could have spun it out a bit more and charged a bit more but he didn't. I cannot recommend this provider highly enough. 10000% use him again!!!!"
- Customer in Liphook